General order conditions
For in-stock items, your order will be shipped within 1-3 working days. If any item is not in stock and the expected delivery time is over 14 days, we will contact you by phone or email.
Due to the ongoing Corona pandemic, most factories have been closed and thus our suppliers' stock balances are not completely 100%, therefore our stock balances may also be incorrect.
If you want to speed up your order, you can always write in the comment at checkout if, for example, the color does not matter.
Delivery
Undelivered packages
We charge 349:- for undelivered packages. For international deliveries, we charge SEK 400.
The customer is responsible for ensuring that address details and contact information are correct. In the event of changes or errors in information, we reserve the right to charge SEK 225 per correction.
DHL Domestic
Your goods will be delivered to the nearest delivery point linked to DHL. To see where your nearest delivery point is located, please visit www.servicepoint.se. Enter mobile number for SMS notification. Please be careful to enter the correct mobile number. Price: 89:-
DHL International
Your goods are delivered to the nearest delivery point linked to DHL. Enter mobile number for SMS notification. Price: 299:-.
Post Domestic
Your goods are delivered to the nearest delivery point linked to Posten. Enter mobile number for SMS notification.Shipping cost 69 SEK.
Post International
Your goods will be delivered according to your country's postal procedures. Price: 199 SEK.
Delivery time
We will send your package within 5 days after you have placed your order. If we do not have the item in stock, it takes about 7-10 days extra. If the delivery time is longer than 14 days, we will contact you. You cannot see our stock status when ordering.
Price list
All prices are in SEK and include VAT. We reserve the right for unforeseen price & currency changes. In the event of a sale/promotion/offer, the prices quoted are valid while stocks last or until a specific date if stated. Notification of final sales will come via email or phone and not directly via the web shop.
Order
To shop with us, you must be over 18 years old or have parental approval.
Right of withdrawal
Always send the item back with packaging. Bubble wrap if necessary!
According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days. The withdrawal period starts from the day you receive your goods or a substantial part of them. You may, of course, unpack the goods and try them on.
Please note that for the returned products to be considered unused, they must be in substantially unchanged condition.
When used goods are returned, we will make a value assessment of the goods. When exercising the right of withdrawal, the customer is responsible for the return cost and that the product arrives in one piece. If the customer wishes to exchange for another product, a shipping fee will be charged. In the case of a campaign where we give "Free Shipping", we charge shipping on any exchange of goods. No right of withdrawal applies to feed / feed supplements or underwear.
You buy the return slip via our website. You will receive a QR code that you present to your agent. We only accept returns sent via DHL or Posten (not Schenker). If you have chosen to pay by invoice (Klarna), an invoicing fee will be charged even if you return the item. You are also obliged to pay the basic freight out to you even if you return.
Return shipping
When exchanging or returning, you as a customer are responsible for the shipping. Always contact us when returning and we will email you a return slip as we do NOT pick up packages from agents. The freight is charged differently depending on the amount of goods and its weight. Generally, we charge the freight as follows: 1 item - 69kr/way, 2-3 items - 119kr/way, subsequent items 69kr/way.
If you have paid with Klarna:
On their website, you can postpone the due date of the invoice by ten days and get the basis for the amended invoice from Klarna.
Read more at:
https://www.klarna.com/se/kundservice/retur-och-leverans/hur-gor-jag-for-att-returnera-varor
Warranty/Complaint
Rambo® horse blankets from Horseware are quality blankets with high demands on durability and function. Therefore, Horseware provides a 3-year guarantee that they will not leak through. To take advantage of this guarantee, you must register with Horseware yourself. The following Rambo® blankets have an extended warranty:
- Rambo Duo
- Rambo Supreme
- Rambo Plus
- Rambo Wug
- Rambo Original
- Rambo Optimo
Privacy policy
General Data Protection Regulation (GDPR)
Your personal data is handled in accordance with the applicable provisions of the General Data Protection Regulation (GDPR). We never collect more data from you than is necessary for the purpose. In order for us to offer you the opportunity to shop with us and/or use our portal, we need to collect certain personal information such as name and address. You may also be required to provide information to Klarna when you choose a payment option because we offer Klarna as a partner.
When you use our services, we collect the following personal data:
General and payment information
First and last name, social security number, shipping and billing address, email address, phone number.
Consumer feedback
Information you have voluntarily provided to us about your purchase, product purchased and/or shopping experience.
Payment information
Payment or credit card details or other forms of payment. We do not have access to your bank or credit card details ourselves as they are processed by affiliated banking providers. We handle all payment and financial information in accordance with applicable laws and standards.
Customer service
To help you with your requests and queries, we collect the contact details and information we need to resolve the matter - for example, name, email, phone number, order status, general questions.
Communications, competitions and promotions
After your consent, we use your email address to send you relevant information, competitions, promotions, offers. This only happens after you have made an active choice to subscribe. Should you receive emails from us even though you have not requested this, please notify us immediately and unsubscribe from future emails using the link at the bottom of the message.
SMS messages
The mobile phone number you provide at checkout may be used for SMS notification of delivery or other communications relating to your order.
Email notifications
The email address you provide at the time of purchase is used for communication regarding your order. You can also choose to subscribe to our newsletter to receive communications, competitions and promotions as described above.
You have the right to:
- Know what personal data we store, why and how it is stored
- Correct your data
- Have your data erased
- Restrict processing
- Object to processing
- Data portability
- Register extracts
Note! The above rights are subject to there being no other overriding legal right.
The data may be collected on any of the following grounds:
Your consent, performance of a contract, compliance with a legal obligation, protection of vital interests, fulfillment of a task in the public interest, legitimate interest.
Amendments and complaints
To exercise any of your rights, please contact us using the contact form. If you believe that we are processing your personal data in violation of applicable regulations, please notify us. You also have the option of contacting the Data Protection Authority to lodge a complaint about our processing of personal data.
Photos
The color of the product in the photos may in some cases differ slightly from the color of the actual product. Light, computer settings, etc. can affect the color of the product not being reproduced exactly as in reality.
How to pay
VISA/MasterCard We accept card payment by Visa or MasterCard. The card transaction is done in cooperation with DIBS Payment Services. All information is encrypted and transmitted via Secure Sockets Layers (SSL). Strömsbergsgård never has access to your credit card number. Price: 0:-.
Invoice
Invoicing is done via Klarna. Payment terms: 14 days. Price: 39:-. Invoicing fee is charged even if the item is returned.
Partial payment
Partial payment is made via Klarna. Read more at www.klarna.se
How to shop in our E-shop
1. Select the type of product you want to buy from the "Our products" menu.
2. click on the product you are interested in.
3. Select the color, size, etc. and click on the "Add to cart" button.
4. If you want to buy additional products, start again from step 1.
5. If you are satisfied and want to proceed to the checkout for payment, click on the "Proceed to checkout" button in the "Shopping cart".
6. check that your items in the shopping cart match what you have selected.
7. go ahead and fill in the details in the different steps.
8. Finalize your order by clicking on the "Submit" button.
9. Once you have submitted your order, you will receive an order confirmation by e-mail.
Shopping outside Sweden
If you are shopping from a country that does not have to pay Swedish VAT, it will be regulated when you fill in your details at checkout. Please note that there may be additional fees such as customs and the like when trading from abroad. Strömsbergsgård is not responsible for these types of fees.
