Receipt or subscription (Account slip / screen shot / photo on receipt) of your purchase. This is needed to handle the complaint. Unfortunately, we do not accept complaints if you do not have any form of basis on your completed purchase. We do not accept complaints that are older than 3 years (from receipt of the goods)
Via Klarna, you may be able to obtain history of previous purchases you made online: https://my.klarna.com
Information about the item
• Picture and please describe the defect of the product.
• When the product was purchased (See the receipt or documentation)
• Where the product was purchased (In store, online, at the fair, etc.)
• Brand on product, size of product, batch number.
• Batch number - Applies to Horseware blankets - Available on one of the patches on the inside of the book)
What happens after this?
We will forward this information to each manufacturer who makes an assessment of the complaint. When this is done we will hear from you, this may in some cases take a few weeks.
