Information on returns
To make a return - follow the instructions when you buy a shipping label (linked below).
PLEASE NOTE. We do not accept goods that are in altered condition. Blankets must not be hairy or have dust in them. These goods will be returned.
The right of return does not apply to feed supplements, care products & feed.
Do you want to return?
Buy a consignment note via our website: https://www.stromsbergsgard.se/kundtjanst/fraktsedel-stromsbergsgard
When you get to the payment of this consignment note, a field will appear where it says:
Message (optional):
There you should fill in your order number from before, which item you are going to exchange / return and write what you want to exchange for.
- Order number
- Which item / items should be returned?
- Should the item(s) be exchanged or returned?
When the shipping note is paid, we will send out a return note to your email address.
Pack the item(s) in bubble wrap if necessary. Print the return slip and tape it to the package.
Once we receive the return, it will be processed within 1-7 working days.
If the item(s) are not in substantially unchanged condition, we will have to send it back to you as we cannot resell it.
Delivery
Unclaimed packages
We charge the actual shipping for unclaimed packages.
The customer is responsible for ensuring that address details and contact information are correct. In the event of changes or errors in information, we reserve the right to charge SEK 225 per correction.
Right of withdrawal
Always send the item back with packaging. Bubble wrap if necessary!
According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days. The withdrawal period starts from the day you receive your goods or substantial part of it. You may, of course, unpack the goods and try them on. Please note that in order for the returned products to be considered unused, they must be in substantially unchanged condition. When used goods are returned, we will make a value assessment of the goods. When exercising the right of withdrawal, the customer is responsible for the return cost and that the product arrives in one piece. If the customer wishes to exchange for another product, a shipping fee will be charged. In the case of a campaign where we give "Free Shipping", we charge shipping on any exchange of goods. No right of withdrawal applies to feed / feed supplements or underwear. Always contact us before returning an item so that we can email you a return slip as we do NOT collect packages from agents. We only accept returns sent via DHL or Posten (Not Schenker). If you have chosen to pay by invoice (Klarna), an invoicing fee will be charged even if you return the item. You are also obliged to pay the basic freight out to you even if you return.
To make a return - follow the instructions when you buy a shipping label (linked below).
PLEASE NOTE. We do not accept goods that are in altered condition. Blankets must not be hairy or have dust in them. These goods will be returned.
The right of return does not apply to feed supplements, care products & feed.
Do you want to return?
Buy a consignment note via our website: https://www.stromsbergsgard.se/kundtjanst/fraktsedel-stromsbergsgard
When you get to the payment of this consignment note, a field will appear where it says:
Message (optional):
There you should fill in your order number from before, which item you are going to exchange / return and write what you want to exchange for.
- Order number
- Which item / items should be returned?
- Should the item(s) be exchanged or returned?
When the shipping note is paid, we will send out a return note to your email address.
Pack the item(s) in bubble wrap if necessary. Print the return slip and tape it to the package.
Once we receive the return, it will be processed within 1-7 working days.
If the item(s) are not in substantially unchanged condition, we will have to send it back to you as we cannot resell it.
Delivery
Unclaimed packages
We charge the actual shipping for unclaimed packages.
The customer is responsible for ensuring that address details and contact information are correct. In the event of changes or errors in information, we reserve the right to charge SEK 225 per correction.
Right of withdrawal
Always send the item back with packaging. Bubble wrap if necessary!
According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days. The withdrawal period starts from the day you receive your goods or substantial part of it. You may, of course, unpack the goods and try them on. Please note that in order for the returned products to be considered unused, they must be in substantially unchanged condition. When used goods are returned, we will make a value assessment of the goods. When exercising the right of withdrawal, the customer is responsible for the return cost and that the product arrives in one piece. If the customer wishes to exchange for another product, a shipping fee will be charged. In the case of a campaign where we give "Free Shipping", we charge shipping on any exchange of goods. No right of withdrawal applies to feed / feed supplements or underwear. Always contact us before returning an item so that we can email you a return slip as we do NOT collect packages from agents. We only accept returns sent via DHL or Posten (Not Schenker). If you have chosen to pay by invoice (Klarna), an invoicing fee will be charged even if you return the item. You are also obliged to pay the basic freight out to you even if you return.
Return shipping
In the case of exchanges or returns, you as the customer are responsible for the shipping. The freight is charged differently depending on the quantity of goods and its weight.
Generally, we charge the freight as follows: 1 item - SEK 69 / way, 2-3 items - SEK 119 / way, subsequent items SEK 69 / way.
If you have paid with Klarna:
On their website, you can postpone the due date of the invoice by ten days and get the basis for the amended invoice from Klarna.
Read more at:
https://www.klarna.com/se/kundservice/retur-och-leverans/hur-gor-jag-for-att-returnera-varor
